AWARDED THE CATEGORY
‘Global Compact Advanced Level’
In 2012, the first integrated audit of all the certified corporate management systems was performed:
The goal of the Red Eléctrica Group is to consolidate itself as a sustainable, ethical and responsible company, integrated into society, attentive to all its stakeholders and be a reference in the markets in which it operates. This orientation towards sustainable development is made evident at a strategic level, being the quest for excellence and responsibility in the development its activities one of the four basic strategies and it is deployed transversally at an operational level through business management.
In 1999, Red Eléctrica adopted the European Foundation for Quality Management (EFQM) excellence model in order to achieve on-going improvement in the management and results of the Company. The efforts made in this field have been demonstrated by the recognitions and awards received.
All of Red Eléctrica’s activities are certified in accordance with international standards, with the first integrated audit of all certified corporate management systems (quality, environment, occupational health and safety and corporate responsibility) having been performed in 2012
Corporate responsibility programme (PDF, 1.1Mb)
One of the main lines of actions that Red Eléctrica has systematically carried out since 2000 regarding the management of stakeholder groups are surveys and interviews to identify the requirements, expectations and level of satisfaction of its stakeholders.
In 2012 those relating to minority shareholders, customers and the media were carried out. Similarly, the working climate study was performed and employees were consulted regarding aspects of the work-life balance model, the internal regulation system, the RH2000 employee attention service, health (risk analysis for diabetes), the ‘Dígame’ Stakeholder Attention Centre and the outsourcing service of the information systems.
|Overall degree of satisfaction||7.7||7.6||7.7||8.1||8.2|
|Degree of satisfaction of the quality of services||7.6||7.5||7.6||7.9||7.9|
|Image and reputation||8.3||8.1||8.2||8.2||8.5|
|Responsible and ethical member||8.2||8.1||8.0||7.9||8.1|
|Development of corporate responsibility||8.0||8.0||7.8||7.5||7.6|
|Periodic dissemination of information||7.6||7.6||7.8||7.9||7.9|
Key performance indicators. Indicators and charts (Only Spanish version)