In Red Eléctrica we firmly believe that all people, regardless of their disability, should be able to access, under equal conditions, the services that Red Eléctrica’s website makes available to the general public. Therefore, since 2007 we have been continually working to offer a user-friendly website that is ever more accessible and usable to users and so that no group finds it difficult to access the web content and services.

Accessibility plan

Accessibility guidelines encompass three levels of accessibility:

  • Level A: is a basic requirement for some user groups. Its non-fulfilment would impede the access of some people to information/web content.
  • Level AA: the objective is to remove significant access barriers. Its non-fulfilment could hinder the access of some people to information/web content.
  • Level AAA: improved accessibility, but its non-fulfilment would not prevent users from being able to access information/web content.

In 2006, Red Eléctrica carried out, in collaboration with Technosite (a company of the ONCE Group), an initial accessibility audit to assess the level of adequacy of to the Web Content Accessibility Guidelines (WCAG) 1.0 version defined by W3C, the World Wide Web Consortium. The results indicated that some user groups found some difficulties to access the Web content: the percentage of accessibility obtained according to Level Double-A was 23%, before starting an adaptation plan.

In 2007 the first steps were taken, making the homepage accessible adapting the navigation system and implementing accessibility to some web content and functionalities. On 23 April, 2008, Technosite certified for the first time that the Red Eléctrica website met the Double-A level of accessibility. This certification is recognised through the Technosite accessibility seal, corresponding to Level Double-A conformance, and the Euracert Double-A Seal. In 2010, the seal was renewed and in June 2012 renewal was obtained for a further two years.

In late October 2013 a new, more interactive corporate website with a multi-device design and developed following web accessibility guidelines was launched (Level Double-A in accordance with the Web Content Accessibility Guidelines 2.0).