Customer orientation

Customer orientation

The customers of Red Eléctrica de España are those organisations and companies that receive the services provided by the Group and are grouped into the following broad categories:

  • Regulatory bodies (Ministry of Energy, Tourism and Digital Agenda (MINETAD) and the National Commission on Markets and Competition (CNMC)), responsible for regulating and evaluating the management, and establishing the remuneration of the Company's activity. Also, the General Directorates of Energy of the various Autonomous Communities, in charge of the regulation in the scope of their management.
  • Subjects participating in the electricity market. These are all the market subjects (544 in December 2017), who participate in the organised markets, or execute bilateral contracts with physical delivery of energy.
  • Operators of the interconnected electricity systems. These are the distribution companies, the operators of the European energy contracting markets, participants in the coupling processes of the organised markets (OMIE, EPEX and NordPool), the different providers of system ancillary services and the companies that provide the interruptibility demand-side management service.
  • Other groups. Requesters of local operation and maintenance services, and those requesting adaptations or changes to the routes of high-voltage electricity lines.
SERCLIENTE and Clientes website

Red Eléctrica de España has set up a new framework of collaboration with its customers to tackle the challenge posed for the sector by the energy transition. Under the SERCLIENTE initiative, Red Eléctrica de España has carried out actions aimed at strengthening interaction with clients (generators, consumers, distributors, traders, promoters, associations, among others) in order to reinforce dialogue and maintain a strong customer focus on behalf of the Company, through a dynamic, flexible and digital approach, centred on actively listening to the needs and expectations of the stakeholders.

e-sios Website and SmartVIu App
e-sios Website and REDos App

Platforms to ensure compliance with the legal requirements regarding communication and publication of information on the operation of the system.

Go to the ESIOS Website

e-sios Website and SmartVIu App
IESOE Website

Regional information platform for operators of the French, Portuguese, Moroccan and Spanish electricity systems.

Go to the IESOE Website

IESOE Website
ENTSO-E Transparency Platform

A web platform designed as a channel for registering data regarding the electricity markets, in accordance with the provisions of the Transparency Regulation.

Go to the ENTSO-E website

ENTSO-E Transparency Platform