Sustainability

• Regulatory bodies (Ministry of Energy, Tourism and Digital Agenda (MINETAD) and the National Commission on Markets and Competition (CNMC)), responsible for regulating and evaluating the management, and establishing the remuneration of the Company's activity. Also, the General Directorates of Energy of the various Autonomous Communities, in charge of the regulation in the scope of their management.
• Subjects participating in the electricity market. These are all the market subjects (544 in December 2017), who participate in the organised markets, or execute bilateral contracts with physical delivery of energy.
• Operators of the interconnected electricity systems. These are the distribution companies, the operators of the European energy contracting markets, participants in the coupling processes of the organised markets (OMIE, EPEX and NordPool), the different providers of system ancillary services and the companies that provide the interruptibility demand-side management service.
• Other groups. Requesters of local operation and maintenance services, and those requesting adaptations or changes to the routes of high-voltage electricity lines.

Our priority is operational excellence in order to offer high levels of service quality and availability. We are engaged in guaranteeing our customers the maximum level of transparency, neutrality and independence in the services we provide them.