Supplier helpdesk

Red Eléctrica has a Procurement Support and Helpdesk service available in order to attend to supplier requests or queries.

To contact Red Eléctrica, suppliers should either:

  • send an e-mail to the following address:
  • telephone +34 91 659 99 83, Monday to Thursday 8:00am to 4:30pm inclusive and and Friday 8:00am to 2:30 pm (between 1 June to 16 September from 8:00 am to 3:00 pm).).

Prior to sending us your request or query, please check to see if it is already addressed in our General Conditions of Contract.

How can you present your company to us and offer us your products and services?

In order to present your company to us and offer your products and services, you should use PRORED, the new supplier registration available in this section.

How should you make requests or notify us of any issue regarding the payment process?

The General Conditions of Contract explain the process for receipt of invoices and their subsequent payment.

Red Eléctrica will also reply to queries and suggestions related to invoicing via the supplier hotline: +34 914 533 216 (on working Tuesday, Wednesday and Thursday from 12:30 to 13:30 hours) or via electronic mail to