The ASA channel (Procurement Support and Helpdesk Service): a channel that manages supplier queries, doubts and claims associated with the procurement processes, as well as providing clarification regarding the content of the Supplier Code of Conduct.
Prior to sending us your request or query, please check to see if it has already been addressed in our General Conditions of Contract
In addition to the ASA channel, the Company has the Dígame Service and the whistleblowing channel, available to any stakeholder.
The Company has a communication methodology and a comprehensive Manual regarding communication between Red Eléctrica and the supplier, which are disclosed to the entire company on a recurring basis. This allows us to convey the same messages, and in the same format, to suppliers therefore guaranteeing compliance with the principles of consistency, fairness, proportionality and transparency.
If you are interested in becoming a supplier of Red Eléctrica, you must register with PRORED, a new Supplier Portal that Red Eléctrica has created that allows any company to find out about the products and services Red Eléctrica acquires and what the minimum requirements are that must be met in each case. It also allows companies that are interested in becoming a supplier of Red Eléctrica to register and begin the qualification process.
The General Conditions of Contract of Red Eléctrica set out and explain the process for receipt of invoices and their subsequent payment.
Red Eléctrica will respond to enquiries and suggestions regarding billing on the supplier helpdesk telephone: +34 914 533 216 (Tuesdays, Wednesdays and Thursdays from 12:30 pm to 1:30 pm – except bank holidays) or via email at email@example.com