Dialogue with stakeholders

Red Eléctrica considers stakeholders as the collectives or entities that are, or that may be, affected by the services or activities of the company and those whose opinions or decisions affect its economic results or its reputation. Red Eléctrica has identified and structured nine stakeholder groups directly related to its activity. Periodical interviews and satisfaction surveys are conducted with these interest groups in order to detect their needs and expectations. The suggestions received are analysed and a response given to the majority of them.

In addition to these specific communication channels, the company has put in place tools with which it seeks to strengthen relations with its different stakeholder groups: such as the dialogue platforms, the "DÍGAME" Stakeholder Attention Centre, "Stakeholder Ombudsman" (task assume by the Ethics manager), and the sustainability laboratory.

Stakeholder groups matrix
Category	Segmentation
Shareholders and investors	Institutional
Shareholders and investors	Minority
Clients, market agents and regulatory bodies	System operation (electric companies)
	Transmission of energy (electric companies, maintenance and engineering clients)
	Official bodies and the Public administration
	Energy market (agents)
Employees
Suppliers	Of goods and services
	Of financial capital
	Outsourcing
Partners
Social	Ministries, regional communities, confederations, etc.
	Town Councils
	Business institutions and associations
	Educational and research centres
	Trade Unions
	Owners
	Financial analysts
	Environmental groups
	NGOs and foundations
	Society in general
The Media
Subsidiaries
Markets/sectors