Sustainability

Stakeholders and channels

Red Eléctrica understands that its stakeholders are all those groups affected by the services or activities of the Group and whose opinions and decisions have an influence on the Company’s financial results, or on its reputation. In this regard, Red Eléctrica has a system of process management, by which the identification and segmentation of stakeholder groups is done, mainly through analysis of the interrelationships between the processes and activities of the Company and its environment.

Shareholdesr and investors | Regulatory organisms | Clents | Employees | Suppliers | Comunnity | Opinion generators | Bussiness sectors

Shareholders and investors
Shareholders and investors
Stakeholders Commitments Relationship channels
  • Institutional investors.
  • Minority shareholders.
  • Creating value in the short and long term.
  • Application of best practices in corporate governance and risk control.
  • Timely information and under equal conditions.
  • Fluid, transparent and tight-knit dialogue.
  • Annual General Shareholders’ Meeting, Shareholder
  • Office and toll-free phone 900 100 182.
  • Shareholders’ email: accionistas@ree.es.
  • Investors email: relacioninversores@ree.es.
  • Corporate website: Investor section.
  • Shareholder Electronic Forum.
  • Road Shows and meetings.
  • Satisfaction surveys.
  • Corporate reports.
Regulatory organisms
Regulatory organisms
Stakeholders Commitments Relationship channels
  • Regulator and competent Public Administration.
  • Institutional administrations.
  • Provision of a service which is reliable, efficient, impartial and independent.
  • Transparent information and compliance with legislation.
  • Collaboration in the development of optimal regulatory models.
  • Implementation of best practices and effective solutions to future challenges.
  • Regular work meetings.
  • Institutional meetings at the head offices and facilities of the Company.
  • Sending out of periodic information.
  • Dealing with requests for information.
Clients
Clients
Stakeholders Commitments Relationship channels
  • Generators
  • Distributors 
  • Traders 
  • Consumers connected to the grid
  • Market subjects
  • OMIE
  • Neighbouring electricity system operators 
  • Interruptibility service providers 
  • Client associations 
  • Companies that request maintenance and adaptations
  • Fulfilment of the transmission grid planning.
  • Professional, impartial, transparent and confidential management.
  • Excellence, leadership and innovation in the management and delivery of the service.
  • Attention, dialogue and efficient management of incidents and complaints.
  • Corporate website information in real time
  • Market subjects website
  • Periodic Technical Publications.
  • Helpline for incidents and emergencies (24x7x365).
  • Specific electronic mailboxes.
  • DÍGAME Service.
  • Satisfaction surveys.
  • Committees and technical working groups.
  • Communication forums and courses in the Operations School (ECRE).
  • Visits to the control centres and facilities of the Company.
Employees
Employees
Stakeholders Commitments Relationship channels
  • Employees.
  • Workers’ representatives.
  • Internships.
  • Continuity of the business plan and job stability.
    Recognition according to commitment, performance and achievement of objectives.
  • Equal opportunity and the work-life balance.
  • Knowledge management and professional development.
  • Ensuring occupational health and safety.
  • Ethical, social and environmental behaviour of the Company.
  • Participation in the management of the business through the workers' representatives.
  • Ease of free association and direct dialogue with management.
  • Compliance with legislation and the collective bargaining agreement.
  • Channel for queries and complaints regarding the Code of Ethics. 
  • Corporate portal miRED. 
  • Employee selfservice. 
  • Employee support helpdesk (RH2000). 
  • Social climate survey. 
  • Induction and integration plans. 
  • Communication plans for corporate projects. 
  • Working climate survey and services satisfaction survey.
  • Work, social and leisure communities. 
  • Bulletin boards and information display screens. 
  • Committees with social representatives. 
  • Assessment interview.
Suppliers
Suppliers
Stakeholders Commitments Relationship channels
  • Suppliers of goods and services.
  • Financial capital providers.
  • Outsourcings.
  • Temporary Employment Agencies.
  • Externalised construction of facilities.
  • Technological research and development centres.
  • Dissemination and promotion of responsible values ​​and basics in the work activity of suppliers.
  • Fulfilment of contractual obligations.
  • Ethical, transparent and impartial conduct.
  • Stability and projection of long-term relationships
  • Channel for queries and complaints regarding the Code of Conduct for Suppliers.
  • Specific attention channel, ASA (procurement attention and support helpdesk).
  • Specific area on the corporate website: Suppliers.
  • Associations and working groups.
  • Meetings and training sessions.
  • Satisfaction surveys.
  • Publication of tenders in the OJEU (Official Journal of the EU) and the BOE (Official State Gazette).
  • Construction Newsletter.
Communnity - Social environment
Communnity
Stakeholders Commitments Relationship channels
  • City councils
  • Associations and social agents.
  • NGO’s and Foundations.
  • Environmental groups.
  • Educational and Scientific research centres.
  • Society in general.
  • Timely and transparent information regarding the activities carried out and their social and environmental impact on the territory.
  • Dialogue for grid development of least impact and in accordance with territory planning.
  • Security of the facilities.
  • Availability of a quality electricity service and at the lowest possible cost.
  • Analysis of the social and environmental needs for the development of actions of value for the community.
  • Ethical business performance.
  • Fulfilment of legislation, the Universal Declaration on Human Rights and other international conventions.
  • Promotion of sustainability and energy efficiency.
  • Participation in training programmes and projects regarding the generation of knowledge and innovation.
  • Promotion of employment and job opportunities.
  • Corporate website.
  • Entrelineas’ blog.
  • DÍGAME service.
  • Satisfaction surveys.
  • Response to queries in the grid planning and development processes.
  • Periodic meetings.
  • Presence at exhibitions
  • ‘The highway behind the wall socket’ Expo.
  • Corporate reports.
  • Informative leaflets.
  • Visits to the facilities.
  • Statistical data of electrical system.
Opinion generators
Opinion generators
Stakeholders Commitments Relationship channels
  • Financial analysts.
  • Indexes and rating & evaluation agencies.
  • Press and Media.
  • Availability of relevant, transparent, accurate and timely information (economic, financial, management, social and environmental).
  • Swift response to inquiries and requests.
  • Investors email: relacioninversores@ree.es
  • Corporate website: Investor section.
  • Road Shows and meetings.
  • Satisfaction surveys.
  • Reports to evaluation agencies regarding socially responsible investment.
  • Corporate reports
  • Corporate website Press Office.
  • News notification subscription service.
  • ‘Entrelineas’ blog.
  • Social Networks.
  • Press releases.
  • Press conferences.
  • Training sessions.
  • Satisfaction surveys.

     

Bussiness sectors
Bussiness
Stakeholders Commitments Relationship channels
  • Comparable companies
  • Companies in other sectors
  • Organizations and business and professional associations (prescribers of knowledge)
  • Dialogue fluid, transparent and close
  • Access to knowledge, experience and best practices of the Company
  • Participation in comparative studies or benchmarking reports
  • Participation in technical committees, working groups, both national and international.